Service Management System


Welcome to the Service Management System (SMS) of the Institute. The key concept behind SMS is anytime, anywhere and timely solution to the complaints received. SMS is an important step towards digitization of facilities offered to campus residents. The key features of SMS are listed as follows:

✓ Online monitoring and tracking of complaints.
✓ Mobile-friendly interface.
✓ 24X7 live registration of complaints.
✓ Time-bound solution to complaints.
✓ Simple process to register the complaints.
✓ Unique complaint number to each complaint.
✓ Online monitoring of the status of the complaint.
✓ Provision for feedback.

The complaints of urgent nature should be reported at 954965-0249.